Customer benefits at a glance: Order, unpack, enjoy!

Your satisfaction with our shop and our services is our top priority. That's why we work every day to improve our product range and services, and thus guarantee you the best possible experience.

Direct accessibility and a strong customer focus characterise us at Kidsroom. Our trained service team is available to answer any questions you may have by telephone in German, English, Russian, French, as well as traditional and simplified Chinese. The best thing about it: Our customer service is at the site and can process short-term order changes or answer inquiries about a specific product without long waiting times.

If you have already decided on an item but would like to change the colour or quantity after ordering, that is no problem for us. As long as the order has not been shipped, we are very flexible.

For all customer orders, we check whether the cheapest and fastest shipping method has been selected. If this is not the case, we will inform you accordingly and adjust it if you wish. We always have an open ear for suggestions and constructive feedback and will of course accompany you until you receive your package and beyond.

As a Trusted Shops partner and bearer of the seal of quality, we offer you comprehensive buyer protection and a reliable system of customer ratings. Secure payment methods and our many years of experience with various logistics partners ensure that your order is processed smoothly.